WARRANTY POLICY

This limited warranty applies to aluminum products manufactured by AGA Doors. AGA Doors Inc. produces products in accordance with the specifications provided by distributors for use by original end users in residential or commercial applications. This warranty is subject to the limitations and conditions stated herein. Products are warranted to be free from defects that would render them unserviceable or unsuitable for normal, recommended use for five (5) years from the Invoice Date for residential applications and two (2) years from the Invoice Date for commercial applications. The Invoice Date refers to the date listed on the invoice provided by AGA Doors to the purchasing party.

This Limited Warranty applies exclusively to the original User of the Product and is non-transferable. No distributor, dealer, or representative has the authority to modify or change this Limited Warranty.

Installation is solely the responsibility of the distributor, user, contractor, or their representative. AGA Doors Inc. disclaims all responsibility and liability for work performed by third parties, including distributors, users, contractors, customers, and/or installers. This warranty is void if the Product is altered or modified in any way other than as received or as stated on the invoice.

If a Product is deemed defective under the conditions of this Limited Warranty, AGA Doors Inc., at its sole discretion, will: (1) repair the Product; or (2) replace the Product in its original condition as supplied to the distributor. If the Product is replaced, the warranty for the replacement Product will be limited to the remainder of the original Product’s warranty period. AGA Doors Inc. will not be responsible for labor costs, installation, finishing of replacement products, or any other expenses, fees, losses, delays, or damages related to the replacement of the Product. All such costs are the responsibility of the claimant. Should AGA Doors Inc. conduct any on-site warranty work, the claimant must provide safe access to the repair site and assume all costs, coordination, and liability for necessary equipment for safe access, worker safety, and well-being during the work process. All defects must be reported within five (5) days of Product delivery; otherwise, the Product will be considered acceptable and free of defects.

After the 5-day period, AGA Doors offers a one-time replacement of defective hardware at no cost. However, shipping is the responsibility of the distributor, user, contractor, or their representative. The defective hardware must be returned to AGA Doors at the specified address with all accessories, parts, and documentation included, within fourteen (14) days of receiving the replacement hardware. AGA Doors will require a payment card number to initiate a warranty-based return. Failure to return the defective hardware within the specified time frame will result in a charge to the provided card. This process represents the sole and exclusive remedy for breach of this Limited Warranty.

Distributors, users, customers, contractors, installers, and/or finishers are responsible for thoroughly inspecting the Product for consistency with the order before removing or damaging existing doors from the structure. If the Product does not meet order specifications, it must not be installed, and AGA Doors must be notified to facilitate the return for correction. Under no circumstances should a Product requiring correction be installed.

LIMITATIONS AND EXCLUSIONS

The following are not considered defects and are not covered under this Limited Warranty:

  • Improper installation, including installations without a sill pan, structural integrity issues, improper header sizing, or sagging frames or headers.
  • Flaws related to building design or construction.
  • Slight expansion or contraction resulting from varying environmental conditions.
  • Water damage claims not accompanied by documentation proving sill pan installation.
  • Damage resulting from improper adjustments, maintenance, or lack of maintenance as specified by AGA Doors’ Care and Handling Instructions.
  • Damage resulting from external factors such as misuse, abuse, accidents, corrosive fumes, or natural disasters.
  • Unauthorized attempts to repair the Product by individuals other than AGA Doors representatives.
  • Normal wear and tear or finish changes resulting from environmental exposure.
  • Condensation or frost on interior or exterior surfaces.
  • Scratches or imperfections in glass not reported and documented at the time of delivery.
  • Failure to maintain cleanliness of glass or aluminum surfaces per maintenance guidelines.

NOTICE AND EXCLUSIONS APPLICABLE TO SEACOAST OR SALTWATER ENVIRONMENTS

Products installed in Seacoast or Saltwater Environments are susceptible to corrosion and deterioration. Proper maintenance must be conducted monthly, including cleaning with mild soap and water to prevent buildup of corrosive substances. Hardware, handle sets, and finishes are not warranted in such environments and may require more frequent replacement at the owner’s expense. Claims related to these environments must be reported within thirty (30) days of defect appearance.

LOST OR DAMAGED PRODUCTS

If there are discrepancies in the delivered order, contact us immediately at:

E-mail: info@agadoors.com Phone Number: (818)835-0101

Electronic components are covered for 90 days. This includes switches, motors, and smart glass. Damages resulting from misuse, mishandling, or natural causes are excluded. Minor scratches, color differences, or condensation are also not covered.

Claim Procedures and Remedies

All warranty claims must be emailed to info@agadoors.com within the warranty period. Upon validation, AGA Doors will, at its discretion:

  • Provide a replacement at no cost.
  • Refund the purchase price.
  • Offer a replacement product at a discounted price.
  • Refinish the door if the factory-applied finish is defective or provide a refund of up to $250.

Maintenance & Cleaning Instructions

To clean aluminum doors or windows, use mild soap and water with a soft cloth. Avoid harsh chemicals or abrasive materials that can damage the finish. Hinges and wheels should be greased once a year to ensure smooth operation.